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TURN OFF MESSENGER FOR FACEBOOK ADS HOW TO
TURN OFF MESSENGER FOR FACEBOOK ADS FREE

Timing: Sent instantly Respond to Page Recommended actions using Facebook automated responses You can find us at 54 Some Street, Some Town, Postcode. Provide written address information, a link, directions or even a map. If you run a physical store, it’s likely you get a lot of queries about its location.Įven if this information is displayed on your Facebook Business Page, you should set up an automated response. If you’d like to speak to our customer service team, please call 01 between 8am and 8pm Monday to Friday or email us at Sent instantly Send location information using Facebook automated responses

TURN OFF MESSENGER FOR FACEBOOK ADS FREE

If your staff is constantly bombarded with requests for contact information, you need to set up an automated response.īy automating this response, you free up your staff to do more important things, like provide excellent social customer care. Timings: Sent instantly Send contact information using Facebook automated responses We’ll pass your message to our customer service team who will get back to you within one working day. So you can’t improve your score by setting them up. Note that instant replies are not sent when your Page’s messaging status is set to ‘away’ and aren’t included in your Page’s response rate or response time calculations.

Manage expectations by including information like typical response times.

Show people that your business is proactive about social customer care.

Buy precious time until a human agent is available.

If you don’t have a social customer care team manning your Facebook Messenger 24-hours a day, you can use instant replies to plug the gap. When people contact a business through social media, they expect a quick or instant response. Timings: Sent instantly Send instant replies using Facebook automated responses In the meantime, please visit our FAQ page for speedy answers. Note that ‘away’ messages won’t be sent when your Page’s messaging status is set to ‘away’. You might use this option if your eCommerce store is on holiday, you operate seasonally, or just have strict opening hours. You can set Facebook automated responses to reply to all incoming messages with a note explaining that you’re unavailable. Sending ‘away’ messages is one of the most common uses for automated response technology.

Send ‘away’ messages using Facebook automated responses Here’s what Facebook lets you use them for…

Contain attachments such as menus, forms and other media.

Include clickable links and tappable buttons.

Include up to four questions and corresponding answers.

Let’s take a closer look at them now… What you can do with Facebook automated responsesīefore we go any further, here are the ground rules of Facebook automated responses. As we’ll see later (see ‘How to set up Facebook automated responses’) you do this by setting up automated responses to eight pre-defined queries. You can use them to greet people, share information about your Page, respond to Page recommendation actions, and communicate about jobs and appointments. However, unlike chatbots, the things you can communicate with through Facebook automated responses are very limited.

Answer hundreds of queries while barely lifting a finger (after set-up).

Be instantly and constantly ‘present’ for your customers.

You can use them to send replies to your customers whether you’re available to chat or not. Think of automated responses like a very basic chatbot.

TURN OFF MESSENGER FOR FACEBOOK ADS HOW TO

Exactly how to set up automated responses for your Facebook Business Page (with a pictorial guide).

What you can’t do with Facebook automated responses and what to use instead, and.

What you can do with Facebook automated responses.

In this post, we’re going to explain the what, why, and how of Facebook automated responses – Facebook’s native automation feature.

Leaving you with less time and resources for everything else.īut happily, automation can help you meet this demand and free your staff up for more important tasks. As a business, you send automated emails, automatically track orders, and auto-generate your accounts… but are you automating social media?Ĭonsumers are spending more time on social platforms each year, using them to keep in touch with brands, resolve customer service issues, and purchase goods.ģ5% of customers prefer social media over other customer service channels and 30% use it to buy products ( source).įor your business, this means spending an ever-increasing amount of time managing comments, messages, and other interactions on social media. Automation has become a big part of our lives.